Refund policy
STHM+ Returns & Refunds Policy
Last updated: 24 August 2026
We hope you love your STHM+ tins. But if you change your mind, something arrives damaged, or things simply haven’t gone to plan, here’s what to do.
Changed your mind?
No problem.
You have 14 days from the day you receive your order to tell us that you’d like to return it. You then have a further 14 days to send the item back to us.
To start a return, email hello@sthm-plus.com with your name and order number and let us know you’d like to make a return.
Please don’t send anything back until you’ve contacted us and we’ve provided the return details.
Items should be returned in their original condition. You’re welcome to inspect your STHM+ tins as you would in a shop, but we may reduce the refund if an item has been used or damaged beyond what is reasonably necessary to inspect it.
Unless the product is faulty, damaged or incorrect, you are responsible for the cost of returning it to us.
We recommend using a tracked postal service, as we can’t issue a refund for a return we don’t receive.
Refunds
Once we receive your return, we’ll check it and process your refund.
Your refund will be made to your original payment method, normally within 14 days of receiving your return or evidence that you have sent it back, where applicable.
If you paid for standard delivery, we'll also refund the standard outbound delivery charge when required. If you chose a more expensive delivery option, we aren't required to refund the additional cost above our standard delivery charge.
Banks and payment providers can sometimes take a few additional working days to show the money back in your account.
Damaged, faulty or incorrect orders
Well, that’s annoying.
If your order arrives damaged, faulty, isn't as described, or we've sent you the wrong thing, please email hello@sthm-plus.com as soon as possible with:
- your order number
- a quick description of the problem
- a photograph, where helpful
We’ll get it sorted.
Where goods are faulty, damaged or not as described, your statutory rights apply. This policy doesn't affect those rights. UK consumers have specific protections for faulty goods, including a 30-day short-term right to reject qualifying faulty goods.
Preorders
You can request to cancel a preorder at any point before it has been dispatched. Contact us at hello@sthm-plus.com with your order number.
Once your preorder has been dispatched and delivered, our normal returns policy above applies.
Our current preorder dispatch estimate is September 2026. If that changes materially, we'll let you know.
Exchanges
We don’t currently offer a formal exchange service.
If you'd like something different, the easiest option is to return your original order for a refund and place a new order.
How to contact us
For returns, refunds or anything that's gone a bit wonky:
Email: hello@sthm-plus.com
Please include your order number so we can find your order quickly.
Your statutory rights
Nothing in this policy limits or excludes any rights you have under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.